Our Refund Policy

Thank you for choosing The Journey Together Bridal Box for your wedding needs. We strive to provide high-quality products and services to make your special day memorable. However, we understand that circumstances may arise where a refund is necessary. Please read our refund policy carefully:

  1. Refund Eligibility:

    • Refunds will only be considered for items damaged, defective, or significantly different from what was described on our website or in our promotional materials.
    • Refunds must be requested within 30 days of receiving the Bridal Box.

  2. Refund Process:

    • To request a refund, please get in touch with our customer service team at [contact email/phone number] with your order number and a description of the issue.
    • Our customer service team will review your request and may request additional information or evidence, such as photographs of damaged or defective items.
    • If your refund request is approved, we will provide instructions on returning the item(s). Please note that return shipping costs may apply.
    • We will initiate the refund process once we receive the returned item(s) and verify their condition.
    • Refunds will be issued using the original payment method used for the purchase.

  3. Non-Refundable Items:

    • Certain items, including personalized or customized products, perishable items, and digital downloads, may not be refundable.

  4. Late or Missing Refunds:

    • If you haven’t received a refund within a reasonable time after it has been processed, please get in touch with us immediately.

  5. Exchanges:

    • We do not offer exchanges for items purchased through The Journey Together Bridal Box. If you would like a different item, please follow the refund process outlined above and place a new order for the desired item.

  6. Changes to Refund Policy:

    • The Journey Together Bridal Box reserves the right to modify or update this refund policy anytime. Any changes will be effective immediately upon posting on our website.

By purchasing products from The Journey Together Bridal Box, you agree to abide by this refund policy. If you have any questions or concerns, please don't hesitate to contact us. We are here to assist you in any way we can to ensure your satisfaction with our products and services.